Privacy Policy

Alpenklang Vocal Studio is committed to protecting the privacy of individuals who visit our site and use our online platform. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our site or engage with our services. We process your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection regulations.

Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and this service, the choices you make, and the services and features you use.

The personal information we collect may include:

• Personal identifiers such as name.
• Contact information such as email address, and potentially phone number if you provide it.
• Payment information if you purchase services from us.
• Information related to your use of our services, such as lesson history or progress notes relevant to your vocal development, which may be considered personal data.
• Technical data, such as IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage data, such as information about how you use our site, products, and services.

We may also collect information automatically when you visit our site. This information may include technical information and usage data. This data helps us understand how our site is used and improve user experience.

How We Use Your Information

We use personal information collected via our site and through the provision of our services for various purposes, including:

• To provide, operate, and maintain our services, including vocal coaching, lessons, workshops, and related activities.
• To process your transactions and manage your orders for services.
• To communicate with you, including responding to your inquiries and providing information about your lessons or account.
• To send you administrative information, such as information about changes to our terms, conditions, and policies.
• To improve our site and services, and develop new services.
• To ensure the security and integrity of our service.
• To comply with legal obligations and prevent fraudulent or illegal activities.
• For marketing purposes, with your consent, such as sending you newsletters or promotional materials about our services.

Legal Basis for Processing

Under GDPR and other applicable laws, we must have a legal basis to process your personal data. Our legal bases for processing personal data include:

• Performance of a Contract: Processing your data is necessary for the performance of a contract for services you have requested or to take steps at your request before entering into such a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, such as maintaining and improving our site and services, ensuring security, or conducting business operations, provided that these interests are not overridden by your interests or fundamental rights and freedoms.
• Consent: We may process your data based on your explicit consent, for example, for sending marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

Sharing Your Information

We may share your information with third parties in certain situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and marketing assistance. These third parties are obligated to protect your data and use it only for the purposes for which it was provided.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable laws, particularly under GDPR, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where we are processing data based on legitimate interests or for direct marketing.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the physical address provided below.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable and available on our site).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at:

Alpenklang Vocal Studio
78 Seefeldstrasse, Floor 3
Zurich, Zurich, 8008
Switzerland